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Faq

Faq

box
  • Is this legal?
    100%. Every day, millions of packages go unclaimed or are marked undeliverable due to issues like incorrect addresses, missing forwarding information, delivery to the wrong location, or failure to be picked up within the designated timeframe. These are not regular mail items; they are return-to-sender parcels from various online retailers, and as such, they remain the property of those companies.
  • Do you guarantee a certain value per box?
    We cannot guarantee the value as the packages are 100% unopened in the their original packaging.
  • Do you ship internationally?
    At this time we are only shipping within the USA. Hopefully, this will change soon.
  • What kind of items can I expect?
    Our unclaimed packages usually contain a wide variety of random items, with past customers discovering everything from electronics (like wireless headphones, phone accessories, gadgets, LED lights, and signs) to books, records, toys, clothing, jewelry, beauty products, personalized items, novelty gifts, tools, home décor, and much more. Whether it’s brand-name products, knock-offs, or even adult items, if it’s something you’ve seen for sale online, it could very well be inside one of our mystery packages!
  • Do you do collaborations?
    Yes, please use the contact us form with your handle and platform and we will see what we can do!
  • Where do you get these packages?
    Unclaimed mail typically goes to the highest bidder. We have secured a relationship with a couple companies so we can secure the best items.
  • What if I have an issue with my order?
    Please use the contact us form to tell us what happened and we will do our best to assist you.
  • Do you offer refunds?
    A key part of the thrill of our unclaimed package box is the excitement of discovering unknown items. Once these packages are opened, that unique experience is lost for everyone else.
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